TERMS AND CONDITIONS OF THIS VILLA RENTAL
The Vacation Rental Confirmation becomes a binding agreement when you send us your rental deposit; it states the terms and conditions concerning this villa rental between you (the “Guest”) and Breezy Palms Villa Management. Your sending payment in response to this invoice constitutes your acceptance and agreement to the terms, conditions, limitations and restrictions as printed below.
PAYMENT AND CANCELLATION POLICIES:
Half of your rent is due here within 7 working days of booking to confirm your reservation. Failure to make this payment subjects your reservation to automatic cancellation without notice to you. The balance due of rent, Government Villa Tax, and damage deposit must be paid in full at least 60 days prior to your arrival. Payment is by primarily wire transfer and credit card. All cancellations and any request for changes to your reservation (such as date changes or changes in the number of persons) must be made IN WRITING. If you cancel more than 60 days prior to your arrival date, 50 per cent of your total rent will be refunded to you and 50 per cent of your total rent will be retained by Breezy Palms Villa Management as full liquidated damages.
If you cancel within 60 days of your arrival date, Breezy Palms Villa Management will retain 100 per cent of your total rent as full liquidated damages. However, if your cancelled dates are rebooked to another guest, 50 per cent of your rental monies will be returned to you for the nights rebooked, and 50 per cent will be retained by Breezy Palms Villa Management as full liquidated damages. You may rebook your week at a later date, with penalty to you. If your cancellation is made within 60 days of your arrival date or over Christmas and/or New Year period, there will be no refunds made.
There will be no refunds granted for late arrivals or premature departures. We highly recommend travel insurance. For a free, no-obligation quote for travel insurance, go to www.TripInsure.com. Finally, please send your payments in on time to avoid cancellation of your reservation.
If you must change or cancel any portion of the services you have already booked, please notify us IN WRITING (by e-mail, fax or letter). No-shows, late arrivals, a reduction in number of persons in your group after your arrival, and early departures after your arrival are non-refundable. No refunds will be granted.
Damage deposits are fully refundable within 45 to 60 days of your departure, provided there is no breakage, damage, missing items, no additional cleaning for villas left abnormally dirty, long-distance calls charged to the villa’s local telephone line, and no other charges incurred before, during or after your stay, still outstanding. All normal utilities (except for extremely excessive use of your villa’s water supply) are included in your rental price. You hereby agree to pay Breezy Palms Villa Management, on behalf of the owner of your villa, the cleaning or replacement costs for all damages to personal property or to the real estate, which may occur as a result of your occupancy, excluding normal wear and tear. Locked pantries and closets are reserved for the use of the villa owner and are not included in this rental. You as the Guest agree to take all reasonable steps to ensure that your family and other guests in your party adhere to the rules and regulations affecting your villa. All villas are privately owned, so décor, colors and inventories will of course vary. All villas are fully furnished, including an ample supply of bed linens and towels for Guests’ use. Rearranging the furniture or removing any items from the villa is prohibited.
Breezy Palms Villa Management assumes no liability for property loss or damages, nor liability for injury, accidents, delay, or irregularity which may be occasioned either by reason of defect in any vehicle or the act of any company or persons engaged in conveying passengers to or from their villa. Transportation (airlines, ferries, charter vessels, rental cars and taxis) is supplied by providers who operate independently, of Breezy Palms Villa Management. We assume no responsibility, therefore, for any loss, injury, or damage to person or property because of the acts of those providers. Furthermore, Guest is responsible for the villa during occupancy, must lock villa’s windows and doors securely at all times when not on the premises, and must exercise care in securing all personal property. Guests must observe all cautions given by your escort or local contact people.
Pets of any kind are NOT allowed in or on the villa’s premises. A pet or evidence of a pet found on premises will cause immediate eviction, and forfeiture of Guest’s entire rent and deposit.
COMPLAINTS AND MAINTENANCE:
Breezy Palms Villa Management shall make every effort to keep all villas and their inventories in good working order. In case of a maintenance problem, they will strive to repair the problem as soon as possible after being notified. However, no refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, telephone service, water, pool filtration systems, hot tubs, air conditioning, television or cable service, internet service, appliances, etc. It is the Guest’s obligation to report any problems or damage to their villa IMMEDIATELY to us.
CHECK-IN AND CHECK-OUT TIMES:
Guests must vacate their villas NO LATER than 11 A.M. and check-in time is 3 P.M. – NO EARLIER! Check-in and check-out times are strictly enforced at our villas. If you would like a later check-out time, you are required to check with us during your stay to see if another group is arriving the day you leave. If not, you might be able to stay on later into the afternoon at no charge, but you are required to get prior permission to stay later than the published check-out time.
ENTRY INTO VILLA:
Our Breezy Palms Villa Management managers and staff may enter your villa to perform any repairs as necessary. If your villa is on the market for sale, we reserve the right to allow the villa to be shown, but only by advance appointment made with Guests. We will make every effort to schedule such brief showings at a time convenient to you, to respect your privacy, and not interrupt your stay.
DRUGS AND HAZARDOUS MATERIALS:
Guest and members of his party shall not use or permit to be brought into any villa any illegal substances, inflammable fluids (e.g., gasoline, kerosene, naphtha or benzene), or other explosives or articles deemed hazardous to life, limb or property.
Breezy Palms Villa Management shall charge Guest $50.00 for each set of lost or mishandled keys; gate remote controls will be charged at replacement cost. Guest is required to follow all instructions precisely on where to leave you villa keys and gate remote controls when you depart. Call our office if you are unsure.
CAPACITY OF VILLAS:
The total number of persons allowed in the villa at any one time is restricted to the number of persons scheduled and paid for, based on two persons per bedroom. Should a group misrepresent themselves, they will be required to pay for all excess persons immediately, or shall vacate the villa without refund. Exceptions to this term are made only for infants under 2 years old; if sleeping in a baby crib and not occupying one of the villa’s beds, they are NOT included in the villa’s total headcount.
QUIET ENJOYMENT AND PARTIES:
Breezy Palms Villa Management wishes to maintain a family atmosphere for the quiet enjoyment of Guests. We rent to family groups and responsible adults only; absolutely NO house parties or functions such as weddings are allowed without advance WRITTEN permission from Breezy Palms Villa Management. Guests shall be sufficiently quiet and peaceful, so as not to disturb other residents of the neighborhood, particularly after 11 P.M. If a Guest is found to have had a wedding or any sort of group gathering for more persons than officially scheduled and paid for at the villa, and/or without Breezy Palms Villa Management’ advance written permission, he is subject to forfeiture of his entire villa security deposit to the villa’s owner, at the joint discretion of Breezy Palms Villa Management and the villa’s owner.
RATES AND PRINTING ERRORS:
The information pertaining to Breezy Palms Villa’s catalog and rate sheet was correct at press time, and our web site is constantly updated. Breezy Palms Villa Management is not responsible for printing errors or inadvertent omissions. All rates and villa details are subject to change without prior notice. In any dispute arising out of this rental agreement, the laws of the Turks & Caicos Islands shall apply and the prevailing party shall recover its costs, expenses and reasonable attorneys’ fees. This Vacation Rental Confirmation becomes a binding agreement when you send us your rental deposit. Your sending payment in response to this invoice constitutes your acceptance and agreement to these terms, conditions, limitations and restrictions as printed above. If you have any problems or questions with any of the preceding, please BE SURE to e-mail or phone us BEFORE you send us your rental deposit monies. Thank you.
SOME VERY IMPORTANT NOTES FOR YOUR INFORMATION – PLEASE READ CAREFULLY! YOUR ARRIVAL ON ISLAND – IMPORTANT! - We will need to know your airline FLIGHT NUMBER, ARRIVAL AND DEPARTURE TIMES, AND YOUR CAR RENTAL COMPANY at least THREE WEEKS before you travel. (Please e-mail this vital information to Breezy Palms Villa Management . This is essential – there are very few street addresses in the islands, and you will be stranded at the airport when you arrive unless we know when to expect you and can arrange to have your escort person meet you and lead you to your villa. Always travel with your list of island contact numbers in case of emergencies. And be sure you remember to bring your passport! [U.S. PASSPORTS ARE NOW REQUIRED TO GAIN ENTRY BACK INTO THE UNITED STATES IF YOU ARE RENTING ON THE TURKS & CAICOS ISLANDS.] If your flight is delayed or cancelled while en route, you are REQUIRED to contact Mike at email@example.com so we can notify everyone involved, including your car rental company. We are on Atlantic Standard Time (this is one hour ahead of New York’s time, in the winter). ISLAND MANAGER WILL ESCORT YOU TO YOUR VILLA – You will be met on arrival at the airport, led (escorted) to your vacation villa, and upon arrival at your villa, you will be given your keys and an island and villa orientation to get you settled and comfortable. These “meet-and-escort” services are included in your rental rate; there is no extra charge for these services. You will also have the island manager’s day and night phone numbers for contact in case you need anything (even advice!) during your island vacation. However, limited transportation back to the airport upon your departure is provided or included. Please be sure that you rent a vehicle large enough for your entire party PLUS your luggage. If you choose NOT to rent a car for your arrival, then you MUST pay Taxis to take your luggage to your villa – our escorts will not be able to carry your luggage. Turks & Caicos Islands private taxi rates are Government-regulated. We do provide limited transportation back to the airport upon your departure, but we can efficiently arrange taxi service to get you and your luggage back to the airport (you pay the taxi fare) – but CALL WELL IN ADVANCE OF YOUR DEPARTURE.
For all properties, we send in a cleaning service before your arrival and after your departure so that your villa is very clean. There is an interim maid service with their rentals. If the mid week clean is not sufficient for your family we can easily arrange maid service for you as often as you wish. The cost is $20.00 per hour per maid, two maids working at a maximum of three (3) hours from 9:00 A.M. to 12:00 noon. This service is for hotel-type general cleaning and tidying only; any personal laundry, cooking, or babysitting must be arranged in advance, and prices set according to services required. We will be happy to book these extra services for your vacation. If you do have a maid and he or she has done a good job, a tip is always appreciated.
GROCERY DELIVERY AND CHEFS FOR YOUR VILLA STAY:
With sufficient advance notice, we can pre-stock your villa with the food and beverages of your choice. So, especially if you are arriving in the afternoon or traveling with small children, let us deliver your custom grocery order to your villa just before your arrival! Grocery shopping and delivery service alone (without cooking) will generally cost you 20% of the total cost of the groceries … well worth it so you can settle in, unpack and enjoy your villa the moment you arrive. For these and all other needs, please contact us. We have excellent chefs who are available for just one special diner only, to one, two or three meals a day for the duration of your villa stay. We have a list of chefs with their contact numbers and sample menus – please request this. If needed, you may contact island chefs directly so you can discuss menus, dietary requirements and your grocery list with him or her. Chefs will require an advance deposit for groceries and for their cooking; you may pay them directly. And please remember; all of our chefs book up far in advance for all holidays, so please plan way ahead. We can arrange almost any special services you wish, on any island, and also arrange your car rentals (to be delivered to your villa, OR picked up by you at the airport on arrival) with ample advance notice – discuss your needs and wishes with us. You will want information about all island activities such as sailboat and power boat charters, SCUBA diving, jet skis, parasailing, windsurfing, etc., that you might wish to try during your vacation.
BABIES & TODDLERS AT OUR VILLAS:
All rentals such as baby cribs, etc. are delivered to your villa, ready for you to set up in the area of your choice after your arrival (it’s easy!). There is a flat fee of $45 for delivery and pickup, for one item or for several items. Infants and toddlers under 2 years old are NOT included in the headcount which determines your rental rate IF they sleep in a crib. If they sleep in one of the villa’s beds, they are counted as a paying Guest. Car seats are available from your rental car agency. Please order one when you book your rental car; there may be a small charge.